Return Policy Page
1. Return Policy
1.1 Return Conditions
Integrity requirements: All product components must be returned, including original packaging, labels, invoices, instructions and accessories.
Condition requirements: The product must not have any signs of use and must be in new condition.
Packaging requirements: Ensure that the outer packaging is intact when returned to prevent damage during transportation.
1.2 Reasons for Returns
The buyer can apply for a return in the following cases:
Order not received (such as package loss)
Missing parts (such as missing product parts or order out of stock)
Wrong product (size/color does not match or wrong product is sent)
Physical damage (dents, scratches, cracks, etc.)
Quality defects (functional failure or not meeting expectations)
Change of mind (must comply with platform-specific rules)
1.3 Submission of evidence
Necessary evidence: Provide clear photos (such as product defects, internal and external packaging conditions).
Supplementary documents: If there is insufficient evidence or dispute, additional proof (such as logistics records, communication screenshots) must be submitted.
Quality requirements: The evidence must be true, complete, and consistent with the statement, otherwise it may be rejected.
2. Refund process
2.1 Seller processing time limit
The seller must respond to the return request within 48 hours. If the time limit is exceeded, the refund will be automatically approved.
Refund method: return through the original payment channel. The time limit depends on the bank's processing.
2.2 Counter-offer mechanism
The seller can make a counter-offer (such as a partial refund), and the buyer must accept or reject it within 3 days. If the time limit is exceeded, it will automatically take effect.
3. Dispute resolution
Dispute initiation: If the seller has doubts about the reason for the return, he can raise a dispute and request additional evidence.
Mediation process:
The platform intervenes in the investigation and makes a ruling based on the evidence of both parties.
The ruling result is the final decision and requires the cooperation of both parties.
4. Guarantee mechanism
4.1 Order guarantee scope
Product integrity: ensure that the buyer receives the complete product.
Quality assurance: A refund can be applied for due to quality issues within 7 days (from the date of receipt).
4.2 Unshipped orders
Shipping period: The seller must ship within the guarantee period. If the time limit is exceeded, the refund will be automatically refunded.
Extension application: The buyer can extend the guarantee period by 3 days (operation path: order details page → "Extend guarantee").
4.3 Shipped Orders
Handling of unreceived goods: If the package has not arrived and the buyer still needs the goods, the guarantee period can be extended by 7 days.
Dispute scenario: If the logistics shows that it has been signed for but the buyer has not received it, a rejection certificate or logistics abnormality record must be provided.
V. Special instructions
Freight: The return freight is borne by the platform or the seller (the specific rules are subject to the order terms).
Importance of timeliness: All operations must be completed within the specified time. Overdue may result in the expiration of rights and interests.
This policy is presented in a modular and hierarchical structure to ensure that the information is clear and easy to read. At the same time, it covers the core terms and dispute handling paths, meeting the user's needs for professionalism and operability.
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